ak8 Privacy Policy

This Privacy Policy describes how ak8 ("we", "us", "our", or "the Company") collects, uses, stores, discloses, and protects the personal information of users ("you", "your", or "the User") who access and use the ak8 platform at ak8.lat and all associated services (collectively, the "Service").

ak8 is committed to handling your personal data with the highest standards of care, transparency, and security. We recognise that players in Bangladesh place considerable trust in us when they provide their personal and financial information, and we take that responsibility seriously.

By creating an Account or using any part of the Service, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Service.

ak8 collects personal data in three primary ways: information you provide directly when creating or managing your Account, information generated automatically as you use the Service, and information received from trusted third-party partners such as payment providers.

ak8 uses your personal data only for the purposes described in this Policy. We process your data on the following legal bases: contract performance (providing the Service you have signed up for), legal obligation (anti-money laundering and age verification compliance), legitimate interests (fraud prevention and platform security), and consent (marketing communications, where you have opted in).

ak8 does not sell, trade, or rent your personal data to third parties. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Processors: We share the transaction data necessary to process your deposits and withdrawals with our approved payment partners — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. Each of these providers operates under their own privacy and security frameworks.
• Identity Verification Providers: We may share identity document data with third-party KYC (Know Your Customer) verification services to confirm your age and identity in accordance with our compliance obligations.
• Game Providers: Game studios whose titles appear on the ak8 platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) may receive anonymised session data necessary to deliver their games correctly. These providers do not receive your identity or financial data.
• IT & Infrastructure Providers: We use third-party cloud hosting, analytics, and security infrastructure providers. These parties process data on our behalf under strict contractual data processing agreements and are not permitted to use your data for their own purposes.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulators, or courts where we are legally obliged to do so, or where disclosure is necessary to protect the rights, property, or safety of ak8, its users, or the public.

ak8 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, keep your session secure, and understand how you interact with the Service.

Most modern browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from logging in or using certain features of the ak8 platform. To manage your cookie preferences or to withdraw consent for non-essential cookies, please contact [email protected].

ak8 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the lifetime of your Account and for a period of five (5) years following Account closure, to meet our AML and financial record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable anti-money laundering requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or regulatory inquiry.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted or anonymised within 30 days.
• Technical & Log Data: Typically retained for 12 months from the date of collection, unless required for a longer period for security investigations.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

As a user of the ak8 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond within a reasonable timeframe and will not charge a fee for standard requests.

ak8 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and the ak8 platform is encrypted in transit using industry-standard TLS 1.2 or higher.
• Password Hashing: Account passwords are never stored in plain text. They are hashed and salted using a strong cryptographic algorithm before being stored in our databases.
• Access Controls: Access to personal data within ak8's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited.
• Secure Infrastructure: Our platform is hosted on servers with physical and network security controls, including firewalls, intrusion detection systems, and regular vulnerability scanning.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, ak8 will notify affected users without undue delay and will take all reasonable steps to contain and mitigate the breach.

While we maintain robust security standards, no system is completely immune to risk. You also play an important role in protecting your data — please keep your Account password confidential and contact [email protected] immediately if you suspect any unauthorised activity on your Account.

The ak8 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has provided us with personal data or has created an Account, we will take immediate steps to close that Account, forfeit any associated balances in accordance with our Terms & Conditions, and securely delete the personal data involved.

If you are a parent or guardian and you believe your child may have registered an Account on ak8, please contact us immediately at [email protected] and we will investigate and act promptly.

ak8 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their Account.

Your continued use of the Service after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.